This website is established and operated by The Royal Bank of Scotland plc, a member of The Royal Bank of Scotland Group plc ("RBS Group"). For information about our group of companies please visit www.rbs.com and click on "About Us," or for similar enquiries please telephone 1-866-747-4332 or email email@example.com.
As used in this Privacy Statement, the terms “we,” “us” or “our” refers to RBS Group and/or any of its affiliates, where applicable.
We are committed to protecting your privacy and recognise our responsibility to hold your information securely and confidentially.
Using our website
You can visit our website without telling us who you are or revealing any information about yourself. We measure and analyse non-identifying, aggregate usage data in order to administer the site, and to constantly improve the quality of our service and site performance.
We may use the personal information you provide, or which we collect via this website, for the purpose of providing more relevant content to you.
We also work with third parties to evaluate the effectiveness of our advertising and promotions on other websites.
Security on the Internet / Confidential information
Security is a top priority for us. We have security methods and technologies in place to protect the transactions and details that you transmit over the internet, but no system can ever be guaranteed as 100% safe. Always be careful when asked for confidential information such as account numbers, card numbers, PIN codes and address details. We will never ask you for confidential information via e-mail. We urgently advise you never to share user names, passwords and PIN codes with anyone else.
Who we share your information with
We may use and share your information with other members of the Group to help us and them:
• assess financial and insurance risks;
• recover debt;
• prevent and detect crime;
• understand our customers' requirements; or
• develop and test products and services.
We do not disclose your information to anyone outside RBS Group and its affiliates except:
• where we have your permission;
• where we are required or permitted to do so by law;
• to credit reference and fraud prevention agencies and other companies that provide a service to us or you;
• where we may transfer rights and obligations under our agreement(s) with you; or
• to government entities or regulatory bodies in order that those entities may discharge their responsibilities and obligations or exercise their powers or functions.
We may transfer your information to other countries on the basis that anyone to whom we pass it provides an adequate level of protection. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.
We may gather and analyse information regarding usage of this website, including domain name, the number of hits, the pages visited, previous/subsequent sites visited and length of user session. This information may be gathered by using a cookie.
Cookies are small text files placed on your computer and are commonly used on the internet.
We use them to:
• collect anonymous information that will help us understand visitors' browsing habits on our website;
• compile statistical reports on website activity, e.g., number of visitors and the pages they visit;
• temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website; and
• in some cases, remember information about you when you visit our website. We may need to do this to provide some of our services.
We use two types of cookies:
These are temporary and are deleted as soon as you close your browser.
These are stored on your computer until they expire or you remove them.
Persistent cookies store your personal preferences, such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.
Third party cookies
We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However, it would not contain any personal information that others could read and understand.
We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the related cookie would not contain any personal information that others could read and understand.
Accepting or rejecting cookies
You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.
Please refer to your internet browser's help section for specific instructions.
Please note that some parts of our website may not function properly if you reject cookies.
Further information about cookies
The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.